The head of the UK Financial Conduct Authority warns that AI in insurance could render some individuals "uninsurable," while also advocating for responsible innovation. Explore the risks and opportunities AI presents for the insurance industry.

_{1/ What if AI makes some people uninsurable?}

The use of artificial intelligence by the insurance industry could make some people “uninsurable”, the head of Britain’s financial watchdog has warned, despite calling for the sector to be more “willing to experiment” with new technology. “We want safe and responsible use of AI to drive beneficial innovation,” said Nikhil Rathi, chief executive of the Financial Conduct Authority, in a speech on Thursday. “But also an open conversation about the risks and trade-offs.”

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_{2/ mPayment: How Apple created a FinTech market}

When Apple launched Apple Pay in 2014, at an event 10 years to the day before this year’s iPhone launch, Apple promised the feature would “change the way you pay.” The company didn’t just let you save a credit card number on your phone; it let you pay for things with a single tap by transmitting information through an NFC chip. Apple was so bullish on mobile payments that Apple Pay was even one of the key selling points for the also-just-announced Apple Watch.

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_{3/ Introducing Agentic AI: the next step beyond copilots}

Microsoft, Salesforce and Workday this week put agents at the centre of their AI plans, while Oracle and ServiceNow have also used the industry's annual round of user conferences this month to promote the idea. AI assistants known as copilots - a term first popularised by Microsoft - have become the software industry's main response to the generative Al unleashed by the launch of ChatGPT nearly two years ago.

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