InsurTech weekly - From features to value proposition

_{From insurance products-first to customer-centricity}

‍Insurers spent years developing a deep understanding of each risk type and creating precise business models to optimize their earnings, including operating models for each line of business. Unfortunately, this model is not conducive to serving today’s customers, who desire the seamless, digital-based service they experience in their other transactions. In this Viewpoint, we outline the best way for insurers to shift from a traditional model to a customer-centric one.

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_{The state of Vertical SaaS in Europe}

‍Point Nine has invested in Vertical SaaS businesses globally for over 12 years, with its initial investment in Vancouver-based Clio. Fast forward to today, it wanted to take a step back on the level of maturity of the Vertical SaaS ecosystem in Europe. For that, it partnered with Alex at Overlooked and collaborated on building a database of Vertical SaaS companies on the continent to derive a few stats and learnings.

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_{The benefits of leveling up automation with Generative AI}

‍Bain’s latest survey of 893 automation executives worldwide finds that companies that invested most heavily in automation outperform laggards in savings achieved and adoption of new, more disruptive technologies, including generative AI. Broader investment enables them to transform their businesses quickly. (We define leaders as companies investing at least 20% of their IT budget in automation in the past two years, and this elite group achieved an average 22% in cost savings. Laggards are companies investing less than 5% of the IT budget in automation, and these firms achieved just under 8% in savings on average.)

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