Florian Graillot
July 12, 2024
There is immense potential for direct online sales in insurance, particularly for non-life products. Yet most insurers have not implemented effective digital sales journeys. Customers often hit obstacles, such as onerous information requests or confusing jargon, that cause them to revert to offline interactions.
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Banks look great on paper right now; stock prices and revenues are up. However, these results hide the truth: Most banks are treading water at best and eroding at worst. Meanwhile, Fintech companies are building the future.
Rather, a useful way to think about generative AI models is that they are extremely good at telling you what a good answer to a question like that would probably look like. There are some use-cases where ‘looks like a good answer’ is exactly what you want, and there are some where ‘roughly right’ is ‘precisely wrong’.