InsurTech weekly - Three perspectives on a single revolution: artificial intelligence.

_{1/ The benefits of AI in insurance customer relationship}

The first article is a report the Geneva Association put together on how artificial intelligence benefits the customer relationship in the insurance industry. It leverages insights from. incumbents and details initiatives they have already initiated, where they benefit the most from these technologies. It also shares views on how customers perceive these technologies and - in my perspective - no surprise they care more about receiving a good answer than how the answer is provided to them.

_{2/ The state of AI}

The second article is a report Benedict Evans recently released. Like every year, he shares his views on a major tech trend. No surprise this year's report is dedicated to how much AI is eating the World. From massive investments in infrastructures, to levels of adoption across LLM and how much this could be a new tech paradigm like personal computer or smartphone earlier, Benedict Evans shares a lot of KPI to feed the discussion on whether we are facing an AI bubble, or not !

_{3/ Europe loosens its AI regulation}

The third article, published in The Verge, shares recent updates on the European Union considering loosening its AI regulation as critics have surged around it, fearing that it might slow both local innovation and adoption across industries while major LLM are currently from the US or China !